When it comes to getting what you want, communication is the key. Now Don Gabor — Don Gabor-America's "small-talk expert" tells you what to say and how to say it so you can get what you want—-from a raise at work to a better table at a restaurant. If you've ever struggled for the right things to say at work, home and as a consumer, Words That Win is a treasure-trove of tips, strategies and the exact words to say to:
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