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Title details for Serving Patrons with Disabilities by Kodi Laskin - Available

Serving Patrons with Disabilities

Perspectives and Insights from People with Disabilities

by Kodi Laskin
ebook
1 of 1 copy available
Borrow Read a sample Read a sample
1 of 1 copy available
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about
  • bridging the gap between people with disabilities and those without, through empathy, patience, and understanding;
  • techniques for training staff and overcoming discomfort;
  • making your library accessible for people with mobility issues;
  • how to interact with and assist a person with limited sight or hearing;
  • guidance for interacting with a service animal handler;
  • advice on library programming for people with learning differences; and
  • best practices for effective service to patrons who use a speech assistance device.

    • Formats

    • OverDrive Read
    • PDF ebook

    subjects

    Languages

    • English

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